What information do we collect from visitors to our website or app?

You can always view the most current version of our Terms of Service on this page. We reserve the right to update, change, or replace any part of these terms at our discretion by posting updates on our website. It is your responsibility to check the website periodically for updates. Continued use of the website or services after any changes are posted indicates your acceptance of those changes.

When do we collect information?

We collect information when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat, open a support ticket, or provide information on our site.

How do we use your information?

We may use the information you provide in the following ways:

• To personalize your experience and offer relevant content and product options.
• To improve our website and services.
• To respond effectively to your customer service inquiries.
• To process transactions quickly and efficiently.
• To administer surveys, promotions, or other website features.
• To ask for reviews and feedback on our products or services.
• To follow up after correspondence (via live chat, email, or phone).

How do we protect your information?

We take the security of your personal information seriously. Our website is regularly scanned for security vulnerabilities to ensure a safe browsing experience. We use malware scanning and secure networks to protect your information. Sensitive data, such as credit card information, is encrypted using Secure Socket Layer (SSL) technology. Only authorized personnel have access to personal information, and they are required to maintain confidentiality. All transactions are processed through a secure gateway and are not stored or processed on our servers.

Do we use cookies?

Yes. Cookies are small files transferred to your device’s hard drive through your browser, enabling systems to recognize your browser and capture information. We use cookies to:

• Remember and process items in your shopping cart.
• Understand your preferences to improve your experience on future visits.
• Track advertisements and compile data on site traffic and interactions. You can adjust your browser settings to receive warnings about cookies or to disable them altogether. However, disabling cookies may affect your browsing experience and limit some site functionality.

Third-Party Disclosure

We do not sell or trade your PII to outside parties without prior notice. This does not include trusted partners who assist us in running our website or serving our users, provided they agree to keep the information confidential. We may release information to comply with legal requirements or protect our rights and the rights of others. Non-personally identifiable visitor information may be shared for marketing, advertising, or other purposes.

Third-Party Links

Occasionally, we may include or offer third-party products or services on our website. These third-party sites have their own privacy policies, and we are not responsible for their content or activities. However, we welcome feedback about these sites to maintain the integrity of our services.

Third-Party Behavioral Tracking

We use third-party vendors, such as Google, to compile data on user interactions with our website. You can adjust your preferences using Google’s Ad Settings or opt out by visiting the Network Advertising Initiative Opt-Out page.

California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this privacy policy is created, we will provide a link to it on our homepage or the first significant page users access.
• Our Privacy Policy link will include the word “Privacy” and be easy to find.
• You will be notified of any changes to our privacy policy on this page.

How do we handle Do Not Track (DNT) signals?

We honor DNT signals and do not use cookies or advertising when a DNT browser setting is in place.

Children’s Online Privacy Protection Act (COPPA)

We do not market to children under the age of 13 and do not knowingly collect PII from children under 13. If we become aware of such information, we will take steps to delete it.

Fair Information Practices

In accordance with the Fair Information Practices Principles, should a data breach occur, we will notify you via email within 7 business days. We also adhere to the Individual Redress Principle, ensuring individuals have the right to take legal action against data processors who fail to comply with the law.

Changes to Our Privacy Policy

We may update this Privacy Policy as needed to reflect changes in technology, laws, or our services. We encourage you to review this policy periodically. Your continued use of the site signifies your acceptance of any changes.